Frequently asked questions

Common questions.

Straightforward answers about how Neogen works, who we serve, and why this site is intentionally quiet.

What is Neogen Healthcare?

Neogen Healthcare is a private medical concierge practice built for individuals who require exceptional access, continuity, and discretion. We serve a small, curated membership of executives and professional athletes.

How do I become a patient?

Neogen operates by referral and personal introduction. If you were referred to us, please use the private inquiry form and include the name of the patient or physician who referred you. Inquiries without a referral are not reviewed.

Where are you located?

Our main practice is in Scottsdale, Arizona. We also maintain private treatment sites across the country for the convenience of our members. Exact locations and details are shared only with active members.

Why is there limited information on this site?

Privacy is the foundation of our practice. Our members are executives and professional athletes who require discretion. We intentionally keep public information minimal, do not advertise, and never publish identifiable details about our team, locations, or membership. Everything meaningful is discussed privately after a referral is verified.

Do you accept insurance?

Neogen Healthcare is a private concierge practice. Membership and services are not billed through insurance. Specific fee structures are discussed privately during the membership conversation.

What services do you provide?

We provide continuous, coordinated medical care with an emphasis on access and continuity. This includes rapid specialist referrals, imaging coordination, proactive health management, and direct communication with an experienced clinical team. The exact scope of care is tailored to each member.

How quickly can I see a specialist?

Access is one of the things that sets us apart. When a specialist or imaging appointment is clinically appropriate, we coordinate it as quickly as possible — often within days or hours, depending on the situation and location.

Is my information secure?

We take privacy seriously. This website does not collect or store protected health information. Clinical matters are discussed only through secure, appropriate channels after a referral is verified. You can read more on our Privacy page.

Do you advertise?

No. Neogen grows through trusted referrals only. We do not advertise, and our program remains intentionally limited.