Privacy notice

Neogen Healthcare is a private medical concierge practice. This notice describes how we handle information submitted through this website. It does not describe how we handle the medical care of our members, which is governed separately under our member agreement and applicable law.

What this site is for

This website exists to provide a quiet online presence and to accept private inquiries from prospective members who have been referred to us. It is not a portal for clinical care, appointment scheduling, or the exchange of medical information.

Information we collect

When you use our inquiry form, we collect only what you provide: your name, email address, phone number, the name of the person who referred you, and any message you choose to include. We ask that you do not include medical information, symptoms, conditions, or other protected health information in that message.

How we use it

We use inquiry information solely to evaluate fit for membership, verify referrals, and respond to you directly. We do not sell, rent, or share it with third parties for marketing purposes.

Who can access it

Inquiries are received and reviewed only by authorized members of the Neogen Healthcare team. Information is stored on secured infrastructure operated by our technology providers under standard confidentiality terms.

Retention

We retain inquiry records for as long as reasonably necessary to evaluate the inquiry and maintain a record of communication. You may request that we delete your inquiry information at any time.

Cookies and analytics

This site uses only the minimum technical storage required for the site to function. We do not run third-party advertising trackers.

Not for medical use

This website is not intended for the transmission of medical information and is not a substitute for care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. Members should use the private channels provided to them for clinical matters.

Questions or requests

To ask a question about this notice, or to request access to or deletion of information you submitted through this site, please reach out via the inquiry form and note the nature of your request.